REFUNDS

At Reye, we’re dedicated to providing a seamless shopping experience. Please review our refunds policy for details on returns, replacements, and other refund-related matters.

Returns

If you’re not satisfied with your order, please email us at support@reye.com within 30 days of delivery and let us know the reason for your return. We take great pride in creating products that are truly accurate to the images, videos, and descriptions we provide, and we want you to have full confidence in your purchase — so we ask that returns be based on an actual issue with the product, not simply a change of mind. Once we receive your return, we’ll issue a full refund. We’re here to help with any questions or concerns along the way.

Replacements

If your product arrives damaged or defective, our team is ready to assist. Simply email us at support@reye.com within 60 days of delivery with a high-quality photo or video showing the issue, and we’ll promptly issue a replacement

Lost or Stolen Packages

In the rare event your package is lost or stolen, please reach out to support@reye.com and we’ll help make it right. We ask that you first check with neighbors or household members and allow a few extra days past the delivery date, since some packages are marked delivered before they actually arrive. Once confirmed, we’ll issue a full refund or send a free replacement, your choice — limited to one resolution per order.

Cancellations

Once an order is placed, we do not accept cancellations. Each order is processed promptly to ensure timely delivery and customer satisfaction. We appreciate your understanding in this matter.

Thank you for choosing Reye!