REFUNDS

At Reye, we’re dedicated to providing a seamless shopping experience. Please review our refunds policy for details on returns, replacements, and other refund-related matters.

Returns

If, for any reason, you decide to return your order, please email us at support@reye.com within 10 days of delivery of the product. Rest assured you will receive a full refund with no return shipping costs or additional expenses on your part. We take great pride in creating products that are truly accurate to the images, videos, and descriptions we provide. We want you to have complete confidence in your purchases. To that end, we kindly request that returns not be based on buyer's remorse. We are here to help you with any questions, concerns, or issues you may encounter.

Replacements

In instances where a product arrives damaged or defective, our team is ready to assist. Simply email us at support@reye.com within 10 days of delivery, with a high-quality image or video displaying the issue, and we’ll promptly issue a replacement.

Lost or Stolen Packages

In the unfortunate event of lost or stolen packages, we offer two options to address the situation. We can either issue a full refund for the entire order or, we will ship out a single replacement per order, free of charge.

Cancellations

Once an order is placed, we do not accept cancellations. Each order is processed promptly to ensure timely delivery and customer satisfaction. We appreciate your understanding in this matter.

Thank you for choosing Reye!